Congratulations, you’ve sold your product. Those clients needed what you have, and you gave it to them. So now they’re going to go home, open up the box, and use it right away! Well… maybe not.
Unless you’re selling trading cards or disposable napkins, there’s a chance your products require post-sale assembly or specialized maintenance. For years, simple customer support was offered with an instruction manual. No one really wants to read a manual, but they’ve become so ubiquitous that customers don’t complain.
Instead of telling customers how to use their new products, why not show them? It’s the easiest way to teach something, and clients will appreciate the multimedia touch. And maybe next time they’ll remember your easy-to-digest instruction material and come to you with additional needs.
To find out how we can help with your next video production company project, call or email us today!Video Production Chicago