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Post-sale support videos create loyal customers

Congratulations, you’ve sold your product. Those clients needed what you have, and you gave it to them. So now they’re going to go home, open up the box, and use it right away! Well… maybe not.

Unless you’re selling trading cards or disposable napkins, there’s a chance your products require post-sale assembly or specialized maintenance. For years, simple customer support was offered with an instruction manual. No one really wants to read a manual, but they’ve become so ubiquitous that customers don’t complain.

Instead of telling customers how to use their new products, why not show them? It’s the easiest way to teach something, and clients will appreciate the multimedia touch. And maybe next time they’ll remember your easy-to-digest instruction material and come to you with additional needs.

To find out how we can help with your next video production company project, call or email us today!

Video Production Chicago
  • Reviews

    What our clients are saying about us…

    Tim McGee, Head of Sourcing at Avexis:

    “Based on our experience with Video One and having had the pleasure of working with Irwin, I would recommend both Irwin, Video One, and their services to any company looking to fulfill their photography and videography requirements.” More…

    Robert McSwain, Sr. Curriculum Developer & Technologist at Hyster-Yale Group:

    “My company hired Video One and Irwin and his team hit it out of the park for us. We were working on a short deadline and needed video production work in Chicago and I was unable to get my crew there on the time frame I was given. Video One tackled the project head one and communicated thoroughly with me throughout the process and got the job done.” More…

    Tim Donovan, Corporate Communications, at Fundbox:

    “I had a wonderful experience working with Irwin and Ryan from Video One. We hired Video One to produce a corporate case study video of one of our clients. The shoot was effortless and the team did a great job on editing. We will totally be working with Video One again. We highly recommend them! More…